Job Information
Providence Unit Support Associate (USA) in Torrance, California
Description:
Providence is calling a Unit Support Associate (USA) (Part time, Variable shift) to Providence Little Company Of Mary Torrance Hospital in Torrance, CA.
We are seeking a Unit Support Associate (USA) that will perform support functions on the patient care unit including admitting (quick admitting), record keeping, chart audit/management, order entry, log maintenance, and monitoring. Also perform as customer relations/"concierge", clerical systems facilitator and problem solver. Respond appropriately to patients and families with knowledge of age specific needs. This position also contribute to the team by processing necessary paperwork mandated by law/statute.
In this position you will have the following responsibilities:
Responsible for the on-going management of patient charts during admission
Insert forms into the appropriate patient charts according to established Uniform Chart Order; ensures that each form is addressographed/labeled with the correct patient name and medical record number
Review charts weekly to ensure free movement of forms; thins charts as appropriate. Maintains thinned charts on the unit until patient discharge/transfer
Follow appropriate quick admit procedure
Follow up on any signatures that were not obtained in Admitting or ER Registration
Notify the Care Management Department regarding requests for notary
Transferring unit collects current chart, old charts, thinned charts, and loose material, sends with patient
Receiving unit immediately update the chart locator in the hospital computer system for all old charts received from another unit
Receiving unit to follow-up on old charts not received from transferring unit
Retrieve and combines all thinned charts and loose material into the patient chart upon discharge
Break down patient chart and secures all records with correct patient face sheet on top
Locate any old charts and attaches with current discharge
Prepare all discharges no later than 8 am the day following discharge for pick-up by HIS personnel
Review outpatient file and retrieves previous outpatient OB visits; combines with current inpatient admission
Accurately prepare (wraps/optical scans) new chart folders for all newborns according to HIS department policies and procedures
Complete the Rollover Admission processing for all pre-registered patients prior to patients’ placement in the QMI fetal monitoring system
Complete “Quick” admit process for patients not pre-registered prior to patients prior to patients’ placement in the QMI fetal monitoring system
Complete ALL Newborn admission processes
Complete admission process for all NICU admissions that were delivered at LCMH including correct accommodation codes
Follow ICU MD order management flow chart procedures
Answer all phone calls promptly, identifying unit and self, and direct calls to designated RN or patient room. If inquiries are made on patients not in unit, attempt to locate via computer and transfer call to appropriate department
Answer Heart Express phone and directs call to RN, transfer to Charge RN then Floor RNs
Assign and log Data Critical beepers, Zettler nurse call beepers/locators, CCT portable phones and family/visitor beepers
Log patient information to Data Critical central monitor and Zettler central monitor according to patient assignments
Write all RN and CCT assignments on the boards and indicates break partners per Charge Nurse
Write and update USA office boards with patient information.
Enter all data for admissions, transfers and discharges in census book
Assemble patient chart/clipboards forms with every admissions
Keep bulletin boards current and organized
Complete concurrent chart review each shift
Make round several times during shift ensuring all printers have papers in them
Restock paper products and office supplies out in the sub-stations
Stamp new flow sheets, EKG mounts and place into RN clipboards
Print next days’ MARS and place into RN clipboards
Print list of a.m. labs, EKGs X-ray and check for accuracy
Print Diet list, check for accuracy and update PRN
Print IDK Kardex and place in front of nursing notes
Print HMO Senior census every shift
Collect preliminary reports from computer and give to RNs
Collect personal patient’s valuables
Discharge and transfer patients in computer system
Follows-up with PSDA/AHCD as needed
Check and/or place patient ID band
Perform order entry, result reporting (within limitations) and data entry in hospital information system and updates Kardex as appropriate
Enter physician's orders both regular and STAT
Obtain results on all diagnostic data and appropriately files or re-routes reports on any patient transferred or discharged within 1 hour
Order maintenance or repair of facilities and equipment as needed
Order and maintain appropriate levels of office supplies and care maps for the department
Work with Materials Management for smooth transition of ordering, delivering and verification of supplies
Use FAX copy machine and pneumatic tube system appropriately
Enter schedules in MediTechCharge posting
Maintaining log books/statistical data sheets
Assign phones, handhelds, nurse locators, family & staff pagers
Audit time cards
Transport supplies and equipment. Stock and maintain equipment and supplies in proper location
Recognize and report safety hazards. React appropriately in all safety-related codes
Maintain established departmental standards in performance improvement, safety, environmental and infection control
Complete appropriate sections of the Record of Death if requested
Recognize emergency medical situations. React appropriately in all codes
Assist inpatient and other lifting as required utilizing proper lifting techniques/equipment
Under direct supervision of a R.N., monitor heart rhythms of patients on cardiac monitoring: (as assigned)
Ensure proper monitoring of patients heart rhythms and documents the same in 24-hour nursing record
Verify interpretations of any changes in heart rhythm with assigned RN
Responsible for timely, accurate and concise documentation and order entry
Enter physician orders as directed. Sets up specific test/x-ray time and dialysis
Obtain results on diagnostic data, files appropriately
Communicate patient information and changes to RN
Enter requisitions
Troubleshoot the computer system and other related equipment
Demonstrate working knowledge of Hospital Information Systems.
Maintain confidentiality of all patient and hospital related information
Assist with D/C planning, ambulance pickup/transportation on weekends in the absence of D/C planner
Copy pertinent medical records prior to discharge of the patient. Refers all other requests for information to the Health Information Services Department
Review chart for documentation of History and Physical report within 24 hours of admission, or prior to surgery. Able to retrieve reports from Patient Care Inquiry (PCI) when necessary
Act as a team problem solver by being an active member of unit/staff meetings and other committeesHave knowledge of Tracer methodology
Understand and is responsible to perform within general scope of practice
Participate in and can articulate department and hospital performance improvement projects
Actively support the facility with regards to continuous compliance with all regulatory and performance improvement standards including, but not limited to JCAHO, Department of Health Services, CMS Core Measures, IHI initiatives, etc
Maintain current knowledge regarding JCAHO standards for this position
Commit to and actively participates in ongoing compliance.
Provide the best care and service to every person, every time (PHS Quality Vision)
Provide care that is safe, timely, effective, efficient, equitable and patient/family centered (PHS Quality definition)
Order and maintain supplies and office supplies
Enter charge posting data within 24 hours of service date
Maintain QMI/MediTech accuracy of patient information including correct accommodation codes for mom and babies prior to midnight
Ensure each chart has sufficient physician order sheets, progress note forms
Qualifications:
Required qualifications for this position include:
Vocational training course such as medical assistant, unit secretary, medical records, billing, etc. or recent related experience in a healthcare setting
Basic medical terminology and abbreviations
Ability to develop and organize filing systems. Must be able to accurately alphabetize and numerically file
Requires the ability to perform basic arithmetic computations (add, subtract, multiply, divide)
Requires the ability to perform all physical requirements pertaining to delegated tasks
Requires ability to accurately and efficiently complete assigned tasks
Requires ability to organize and prioritize work to complete assignments in a timely manner
Ability to establish and maintain a courteous and cooperative (service-oriented) working relationship with patients, families and co-workers
Preferred qualifications for this position include:
H.S. Diploma or GED
Experience with computer entry and word processing
Recent experience in a healthcare setting including, but not limited to, either unit secretary, admitting, billing or a medical records clerical position
Recent, hospital-direct experience in an acute, sub-acute unit or skilled nursing facility
About the hospital you will serve.
Providence Little Company of Mary Medical Center Torrance is a 436-bed non-profit hospital that has served the greater South Bay communities of Los Angeles since 1960. We have a reputation for clinical excellence and sophisticated technology while providing care with a personal, healing touch. In addition to the finest general medical, surgical and critical care services, we offer a number of specialty programs including Cardiovascular Services, Women’s and Children’s Health, Oncology, and Emergency Care. We are proud to be named one of the Top 50 U.S. Hospitals for Heart Care by Thomson Reuters, the only community hospital in California to receive this honor. We were one of five hospitals in the United States recognized by American Hospital Association-McKesson for leadership and innovation in quality improvement. We received The Choice Award by AAHCP for Outstanding Customer Service Delivery, and were one of 24 hospitals and health systems in the nation to receive the Premier Award for Quality by the Premier healthcare alliance. As a member of Providence Health & Services, a Catholic-sponsored healthcare ministry, we believe strongly in respecting the dignity of each person, and give special concern to the most vulnerable members of our community.
For information on our comprehensive range of benefits, visit:
http://www.providenceiscalling.jobs/rewards-benefits/
Our Mission
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
About Us
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Schedule: Part-time
Shift: Variable
Job Category: Administrative (Clinical)
Location: California-Torrance
Req ID: 285253