Job Information

Providence Service Excellence Representative in Torrance, California


Service Excellence Representative

The Service Excellence Representative works in a very busy environment and provides information and resources to the inquiring customer. This person exercises considerable initiative and judgment while providing excellent customer service. Follow-up and follow-through are imperative attributes. This person has a thorough knowledge of services provided throughout the Providence continuum and acts as a resource to the community. In addition, works in collaboration with other members of the Call Center to: obtain insurance verification and/or authorizations for patients at time of admission, schedule patient/family presentations or admission appointments, verifying that all admission documentation present per agency and regulatory requirements. The Service Excellence Representative documents ongoing conversations with referral partners, patients/families, hospice liaisons, Admission RN, Triage RN, and/or other hospice staff per protocols within the EHR. Responsible for entry of accurate ICD codes for the hospice primary, secondary and/or related diagnosis into the patient record.

Hiring immediately - apply today! Applocants that meet qualifications will receive a text with some additional questions from Modern Hire system.

Shfit: 8am-5pm

FTE: 0.2 (1 - 2 days a week)


Required qualifications:

  • Education to meet certification, license or registration requirement

  • Must be a California licensed driver with an automobile that is in good working order or has reliable transportations

  • Must have valid automobile insurance in accordance with state and/or PH&S/Trinity Care Hospice requirements

  • Excellent phone skills, good oral and written communication skills, good word processing and computer skills, and able to operate office equipment. Is able to use Excel software

  • Has strong organizational skills and is detail oriented

Preferred qualifications:

  • Experience in a related call center environment, physician office, or clinic.

  • Bilingual in Spanish

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities

About the hospice you will serve.

Providence TrinityCare Hospice, established in 1977, is the oldest and largest non-profit hospice in Southern California and the first to be licensed by the State of California. Caring for people in Los Angeles and Orange Counties with professional teams. Providence TrinityCare Hospice is Medicare Certified and Joint Commission accredited. We also provide the only specialized pediatric hospice service in Los Angeles County.

As the only pediatric hospice in Los Angeles County, Providence TrinityKids Care understands the impact a seriously ill child can have on the life of a family. A specialized division of TrinityCare, TrinityKids Care helps children with life-limiting illnesses leave the hospital in order to spend as much time as possible at home with their families.

We offer a full comprehensive range of benefits — see our website for details —

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Part-time

Shift: Day

Job Category: Patient Services

Location: California-Torrance

Req ID: 353184