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Providence Health & Services Service Excellence Rep - Hospice Continuity of Care Center in Torrance, California


Providence is calling a Service Excellence Representative Continuity of Care Center (Full time/Day shift) at Providence TrinityCare Hospice in Torrance CA.

This is an 8-hour shift position, 9:00am-5:30pm. Must be able to work at least 1 Saturday each month.

To be considered for this opportunity please upload a resume reflecting all relevant experience and dates of employment.

This opening will utilize the Modern Hire Prescreen Tool. If invited to this prescreen, candidates who complete this process will be given preference for interview consideration (Please note: Completing this process does not guarantee that you will be selected for an in-person interview).

In this position you will:

  • Work in a very busy environment and provide information and resources to the inquiring customer.

  • Exercise considerable initiative and judgment while providing excellent customer service.

  • Follow-up and follow-through are imperative attributes. This person has a thorough knowledge of services provided throughout the Providence continuum and acts as a resource to the community.

  • Work in collaboration with other members of the Call Center to: obtain insurance verification and/or authorizations for patients at time of admission, schedule patient/family presentations or admission appointments, verifying that all admission documentation present per agency and regulatory requirements.

  • Document ongoing conversations with referral partners, patients/families, hospice liaisons, Admission RN, Triage RN, and/or other hospice staff per protocols within the EHR. Responsible for entry of accurate ICD codes for the hospice primary, secondary and/or related diagnosis into the patient record.


Required qualifications:

  • Valid driver's license and automobile insurance in accordance with state and/or PH&S/Trinity Care Hospice requirements

  • Excellent phone skills, good oral and written communication skills, good word processing and computer skills, and able to operate office equipment. Is able to use Excel software

  • Has strong organizational skills and is detail oriented

  • Bilingual in Spanish

Preferred qualifications:

  • Experience in a related call center environment, physician office, or clinic

  • Knowledge of community resources available for patients and families

About the ministry you will serve:

Providence TrinityCare Hospice, established in 1977, is the oldest and largest non-profit hospice in Southern California and the first to be licensed by the State of California. Caring for people in Los Angeles and Orange Counties with professional teams. Providence TrinityCare Hospice is Medicare Certified and CHAP (Community Health Accreditation Program) accredited. We also provide the only specialized pediatric hospice service in Los Angeles County.

As the only pediatric hospice in Los Angeles County, Providence TrinityKids Care understands the impact a seriously ill child can have on the life of a family. A specialized division of TrinityCare, TrinityKids Care helps children with life-limiting illnesses leave the hospital in order to spend as much time as possible at home with their families.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Compliance

Location: California-Torrance

Req ID: 251558