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Providence Health & Services Senior Manager, IS Lab Applications in Torrance, California


Providence St. Joseph Health is calling a Senior Manager, Information Services Applications to one of the following regions: Portland, OR, Renton WA, Anchorage Alaska, Torrance, Irvine or Burbank, CA.

The Senior Manager of Information Services Lab Applications provides oversight and leadership for services, processes and resources related to clinical or business services for the PSJH organization. The Senior Manager is responsible for working with key stakeholders, executives, vendors, technical architects and analysts to ensure that applications are in alignment with the goals of the organization. This position will participate in recommendations on local, regional and enterprise application investments. Development and adherence to intake processes and demand management are key components of this work. The manager will be responsible to define and lead enterprise-level services to support customer solutions throughout the PSJH organization. The manager will also be responsible for participating in defining operational tactics to support strategic initiatives. This role will lead technical support teams to design, implement and interoperate disparate solutions to support. The role will also work closely with supply chain to ensure product pricing and service delivery are managed closely with the appropriate supporting documents. As part of the ongoing management of the area this person will be accountable for managing budgets, maintaining maintenance contracts, and application lifecycle. This role includes managing daily operational support as well as oversight of demand initiatives for the service line.

In this position you will have the following responsibilities:

  • Develop and execute enterprise level methodology and processes to support the service lines in the portfolio. This includes adherence to said processes and methodologies.

  • Ensure that the Applications division is supporting the IS organization needs and meets the needs of the organization. This includes participation and execution of overall strategic plans and goals at all level of the organization.

  • Provide proficient verbal and written communications to all levels of the organization.

  • Manage customers’ expectations regarding measurement and ultimate success of Information Services projects or initiatives; ensure measureable outcomes are defined and reported.

  • Collaborate with various application teams to ensure they are collaborating and staying in sync on upgrades, optimization and integration where needed.

  • Develop team budgets and manage expenditures related to team operations. This includes creating budget plans for application growth and capital project budget requests.

  • Facilitate teamwork including role definition, accountability, and motivate staff. This includes performance evaluations.

  • Actively participate in optimization of processes, leads initiatives to improve service delivery, increase value to the organization, and promote stewardship.

  • Identify support requirements for applications and ensure that resourcing is maintained through demand management.

  • Participate and facilitate on call rotation for application continuity and disaster recovery scenarios.

  • Participate in development and implementation of departmental service level agreements, operating level agreements and associated key performance indicators (KPI).

  • Participate and assist in development of disaster recovery architecture, project and policies.

  • Influence customers (internal and external) to achieve organizational goals.

  • Escalate critical issues, problems and delays in production or projects.


Required qualifications for this position include:

  • Bachelor's Degree in Information Technology, Management, Business, or Healthcare oriented degree is required

  • 8 years Information Services related experience required

  • 6 years Information Services Leadership experience required

  • 2 years Enterprise clinical or business applications, EMR or Research systems implementation experience required

  • Demonstrated ability to effectively manage projects including assessing and managing risk

Preferred qualifications for this position include:

  • Seven years healthcare experience

  • One year experience and/or certification in project management and working knowledge of Scrum or Agile methodologies, process improvement such as CAP or process Informatics experience is a plus

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Information Technology

Location: Oregon-Portland

Other Location(s): Alaska-Anchorage, California-Burbank, Washington-Renton, California-Torrance

Req ID: 227803