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Providence Health & Services Senior Manager, ERP Apps Development in Torrance, California


Providence is calling a Senior Technical Manager of ERP Business Applications to Providence Health & Services in one of the folloiwng regions: Renton, WA, Portland, OR, Torrance or Burbank CA.

We are seeking an experienced Senior Technical Manager of ERP Business Applications to join Providence Health & Services at the beginning of a major enterprise initiative. The opportunity is to introduce Oracle Cloud Suite as the next generation ERP system across the PHS enterprise supporting finance, human resources, and supply chain. The position will play a central role from the very beginning of the road map that leads to the successful deployment of a state of the art cloud based suite of applications as the next generation of systems supporting the entirety of PHS.

In this position you will have the following responsibilities:

  • Develop and implement appropriate service delivery models for core application functions in defining, delivering, and improving services for the enterprise and its customers.

  • Responsible for working with supervisors and staff in ensuring adherence to standards, and continuously evaluating the effectiveness of application systems.

  • Monitors the performance of applications within their domain and evaluates the performance of services on the basis of specific KPIs.

  • Oversees budgeting and expenditures for applications and teams within their span of control.

  • Develops team budgets and manages expenditures related to team operations, including application maintenance in partnership with other application leaders and the PMO.

  • Escalates critical issues, problems or delays in production, projects or any other issues that has an impact on the customer.


Required qualifications for this position include:

  • Bachelor’s Degree in Computer Science, Business Management, Healthcare, Information Services Or equivalent educ/experience.

  • 3 years of Information Services leadership experience.

  • 5 years total relevant experience, or an equivalent combination of relevant experience.

  • Demonstrated ability to effectively manage multi-disciplinary groups and to accomplish work through supervisors and leads, or high level individual contributors.

  • Ability to comprehend customer business needs with respect to customers requests and PSJH objectives, mission and core values.

  • Ability to balance multiple priorities and information needs across team domain, as well as, organize short-term and long-term responsibilities in response to changing demands.

  • Respected leadership skills, particularly in the areas of application life-cycle management with knowledge regarding core vendor roadmaps.

  • Ability to rapidly summarize complex information and present to others within the team domain and with peers.

  • Demonstrated ability to successfully execute operational plans for highly complex issues and applications

  • Experience standardizing complex and disparate processes

  • Understanding of methodologies related to application management such as system deployment, support, and life cycle

  • Experience in process improvement methodology, change management, operational improvement in complex systems.

  • Broad working knowledge of information technology spanning multiple disciplines such as networking, server engineering, security, database, and architecture.

  • Direct experience supporting business operations with leading Enterprise Resource Planning products such as Infor, Oracle, or SAP.

  • Architectures including technology, application, security, data, and integration

  • System development lifecycle

  • Secruity

  • IT Planning including system lifecycle and capacity

  • IT Service Management including change and problem (incident) management

  • IT Audit including financial, regulatory, access, and business functional operations

Preferred qualifications for this position include:

  • Master’s Degree in Information Services, Business Administration, Healthcare Administration, Public Administration, or a related IS or healthcare field Or equivalent educ/experience.

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: IT Operations and Support

Location: Washington-Renton

Other Location(s): Oregon-Portland, California-Burbank, California-Torrance

Req ID: 216894