Providence Scheduler in Torrance, California
Providence is calling a Scheduler (Per diem/Variable shift) to Providence Little Company Of Mary Hospital in Torrance, CA.
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We are seeking a Scheduler who will be responsible for coordinating all scheduling needs of patients from treatment start to completion; including but not limited to any and all necessary ancillary services as well as HDR(High Dose Radiation), Brainlab (Radiosurgery), OTV (On treatment Visits), six month, and one year follow up visits. This position is also responsible for answering telephone calls and ensuring that excellent customer service is provided to patients, physicians, and staff. Other duties include providing back-up for the Patient Services Coordinator and the Receptionist, as well as other tasks as requested by the supervisor.
In this position you will:
Implements and maintains established department, unit, and medical center policies, procedures, and objectives as well as improving organization performance program, patient/customer safety, environmental, and infection control policies.
Answers, processes, and/or transfers incoming telephone calls in a timely and professional manner.
Maintains knowledge of scheduling structure as related to departmental procedures and requirements for scheduling ancillaries.
Schedules patients for Follow-Up visits, RT (Radiation Therapy) visits, and OTV, adds physicians to appropriate OTV days, and dietitian to specified patients.
Coordinates additional appointments with other departments or areas within the medical center as well as outside services in accordance with physicians, nurses, and therapists’ requirements as well as departmental and /or medical center policies and procedures.
Communicates with ancillary services when scheduling STATS, same day add on appointments or other appointments when indicated.
Reviews orders as patients are checking-out and schedules tests as necessary.
Schedules follow up visits within six months of treatment. Creates QCL (Quality Check List) as a reminder to schedule appointments greater than six months.
Provides general direction to patients regarding their appointments and reminds patients to bring their insurance card(s), authorization information, requisitions, and co-payment to their appointment. Verifies appropriate pre-work/labs have been done prior to certain services being rendered.
Provides backup support to patient services coordinator and receptionist.
Provide training for new employees, and performs other duties as assigned.
Record patient chart movement using QCL.
Displays positive and professional demeanor when communicating with patients, co workers, and all staff throughout the medical center.
Prints and distributes daily schedules to Patient Services Coordinator, Receptionist, Nurses, and Therapists.
Takes appropriate action to meet or exceed performance standards, including but not limited to patient data completeness and accuracy.
Protects patient confidentiality and demonstrates commitment to serving the customer.
Creates a welcoming environment for the patients, their family, and other interdisciplinary team members.
Maintains and prints departmental scheduling reports on a daily basis (provide them to clinical staff as required).
Evaluates clinic schedules for excessive booking or other scheduling needs two days in advance and makes appropriate changes as agreed upon with physicians, and management.
MOAB I required within 30 to 150 days of hire
Knowledge of medical/insurance billing procedures, including, but not limited to, Medicare, Medi-Cal, and other third party payers are essential.
Excellent Interpersonal skills and ability to communicate effectively and diplomatically with patients, staff and physicians; give and receive information, clarify policies, and mediate if necessary with patients, physicians, nurses and therapists.
Ability to accept and carry out oral instructions accurately and work independently as well as part of a team within a demanding environment.
Ability to prioritize work, handle multiple tasks to completion and skill in employing independent decision making techniques while performing various job duties.
Skill in reading and understanding documents such as training manuals written in standard English and in speaking clearly and distinctly using appropriate vocabulary and grammar as well as the ability to proof read and monitor own work for accuracy.
Telephone etiquette to handle multiple in-coming calls and a very busy schedule with courtesy and tact.
Ability to adapt and implement frequently changing procedures.
Knowledge of medical and radiation oncology terminology and the ability to distinguish different exams and medical diagnoses.
Skill and comfort in dealing with chronically ill patients on a regular basis.
Knowledge of standard insurance plans (e.g., HMO, PPO, Medicare, MediCal, etc.).
Knowledge and familiarity with the department and medical center computer systems, including pre-registration, insurance verification, and registration procedures in the appropriate computer system or proven ability to learn new systems.
Exceptional customer service skills.
Demonstrated consistent professional appearance and demeanor.
Ability to be flexible with working hours, given adequate notice.
Knowledge of IMPAC and TDS systems or proven ability to learn new computer applications.
Superior computer applications skills such as Microsoft Word, Excel, Outlook, and PowerPoint, as well as Internet navigation skills.
Basic college courses
About the hospital you will serve.
Providence Little Company of Mary Medical Center Torrance is a 436-bed non-profit hospital that has served the greater South Bay communities of Los Angeles since 1960. We have a reputation for clinical excellence and sophisticated technology while providing care with a personal, healing touch. In addition to the finest general medical, surgical and critical care services, we offer a number of specialty programs including Cardiovascular Services, Women’s and Children’s Health, Oncology, and Emergency Care. We are proud to be named one of the Top 50 U.S. Hospitals for Heart Care by Thomson Reuters, the only community hospital in California to receive this honor. We were one of five hospitals in the United States recognized by American Hospital Association-McKesson for leadership and innovation in quality improvement. We received The Choice Award by AAHCP for Outstanding Customer Service Delivery, and were one of 24 hospitals and health systems in the nation to receive the Premier Award for Quality by the Premier healthcare alliance. As a member of Providence Health & Services, a Catholic-sponsored healthcare ministry, we believe strongly in respecting the dignity of each person, and give special concern to the most vulnerable members of our community.
For information on our comprehensive range of benefits, visit:
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Schedule: On Call
Job Category: Patient Services
Req ID: 290482