Providence Health & Services Registration Representative in Torrance, California
Providence is calling a Registration Representative (Per Diem/ Variable Shift) to Providence Little Company Of Mary Torrance Hospital in Torrance, CA.
We are seeking a Registration Representative who will be responsible for day to day greeting and patient registration functions. The duties of this position include greeting patients, registration of non-scheduled patients, activation of pre-registered patients, collection of identified patient financial responsibility, obtaining required signatures from patients or family members and inpatient bed placement activities.
In this position you will:
Knowledgeable of and able to correctly prepare, process, explain, and distribute all forms applicable to the registration process. Secure all necessary signatures from patients or family members
Knowledgeable of the Durable Power of Attorney process and explain to patients. Provide additional resources to patient and/or family if required
Knowledgeable of the Meditech Admitting and BAR modules. Adequately document patient accounts
Accurately identify Physician mnemonics
Correctly code insurance information in order to maximize timely hospital reimbursement
Collect patient responsibility as identified by the Patient Access Rep or co-pays identified through Passport system
Make appropriate referrals of difficult or complicated accounts to the Supervisor or Financial Counselor
Register patients daily consistent to the daily inpatient/outpatient census and consistent to the standards for registration Monitors activity in the waiting areas and manages work tasks to as to minimize patient waiting times and reports issues to Supervisor or Lead
Perform receptionist/greeter duties at the reception desk as assigned
Escort patients to service areas as needed
Perform Pre-Registration on patients that are coming in for future appointments and secures authorizations on all patients, as needed
Perform all admission, transfer and discharge functions at the bed board
Answer the Bed board Telephones requests in a timely manner and provides appropriate answers or transfers to the correct source
Work with Physicians, Nursing Units, Emergency Room and Nursing Supervisor to appropriately place patients with a minimum of waiting time
Perform census check to assure that actual bed count matches with computer and the bed board
Monitor admissions for appropriateness as it relates to insurance, diagnosis, level of care, physician privileges, etc.
Demonstrate working knowledge of Meditech ADT and BAR modules and Insurance Verification software. Actively share knowledge and assists in the training of other staff members as assigned
Assure the department/organization’s commitment to maintaining the confidentiality of patient information. Information is released consistent with policies and procedures and consistent with the laws concerning consent. Patient information is not discussed in areas where other patients/family members, others employees of the public can hear
Provide appropriate documentation on patient accounts as related to the registration functions of the department
Has an understanding of the organization’s performance improvement methodology
Communicate any services difficulties to supervisor and propose and develop solutions and remedies
Actively participate in process improvement activities, i.e.,WorkOuts as assigned
Aware of and sympathetic to the departmental budgetary constraints and is pro-active in looking for ways to conserve and increase efficiency
Required qualifications for this position include:
Excellent customer service skills
Demonstrated computer skills
Ability to communicate effectively
Working knowledge of medical terminology
Preferred qualifications for this position include:
- One (1) year experience in a health care setting
About the hospital you will serve.
Providence Little Company of Mary Medical Center San Pedro is a 259-bed nonprofit hospital that has served the Harbor and greater South Bay communities since 1925. Our Medical Center offers a comprehensive array of medical and surgical services each distinguished by innovation, quality and excellence in its respective area. We received the CHART “Certificate of Excellence” for receiving superior or above average results across the majority of outcomes and process measures publicly reported by CHART. We ranked in the top 21 among more than 240 hospitals throughout the state compared by California Healthcare Foundation, and were the first location in the South Bay to carry the Gold Seal of Approval® from The Joint Commission for Primary Stroke Centers. As a member of Providence Health & Services, we are continually driven by the caring tradition of our heritage – the foundation of our Mission and core values – to embrace respect, compassion, justice, excellence and stewardship. Providence Health & Services today celebrates unprecedented growth, recognition for top quality health care, a vibrant employee culture where new ideas are encouraged and a drive to help the underprivileged - all with an eye toward the future.
We offer a full comprehensive range of benefits - see our website for details
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Schedule: On Call
Job Category: Patient Services
Req ID: 248237