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Providence Health & Services Refill Center Specialist in Torrance, California


Providence is calling a Refill Center Specialist (Full time/Day shift) to Providence Medical Institute in Torrance, CA.

We are seeking a Refill Center Specialist who will, under general supervision, perform a variety of duties related to the Prescription Refill Center such as processing electronic and Faxed prescription/refills. Perform general clerical duties and services within the Prescription Refill Center.

In this position you will:

  • Review and filter (match drug, eliminate duplicates, etc.) electronic prescriptions refills requests received via electronic transmission (e.g., SureScripts) and assign them electronically to appropriate provider

  • Process patients electronic prescriptions/refills

  • Work closely with patient and pharmacy to migrate to electronic process

  • Input and/or update patients’ information or prescription refill information in the electronic medical record

  • Confirm information (provided by the provider) in the electronic medical record for authorized refills and communicate this information to the pharmacies requesting additional refills

  • Call patient or pharmacy for drug information, if there are any questions regarding the refill request and document calls in the electronic medical record

  • Call patients to inform them of provider denials if the provider needs to see them before the medication can be refilled; may arrange appointment for patient. Document calls in the electronic medical record

  • Process prescriptions that require prior authorization

  • Process prescriptions refill requests received via fax or fax server by entering request into Epic and forwarding to provider for approval

  • Attend meetings as required

  • Follow departmental Policies and Procedures and adhere to the guidelines for Scope of Practice


Required qualifications for this position include:

  • 1 year work experience in a medical office setting

  • Familiarized with the PDR (Physicians Desk Reference) and ICD (International Classification of Diseases) coding

  • Knowledge of business office procedures

  • Knowledge of grammar, spelling, and punctuation to type patient and medication information

  • Attention to detail and ability to communicate/present questions when unsure of medications or instructions

  • Basic IT system skills, such as experience with electronic health record and software programs

  • General office equipment operating ability (copier/fax/multiple line phone system, etc.)

  • Strong Customer Service Skills

  • Ability to speak clearly and concisely to perform duties relating to telephone and to perform clerical duties

  • Ability to read, understand, and follow oral and written instruction

  • Ability to establish and maintain effective working relationships with patients, providers, employees, and the public

Preferred qualifications for this position include:

  • Completion of an accredited Medical Assistant Program

  • Epic knowledge

About the location you will serve:

Providence Health & Services Southern California is further developing its physician integration strategy. Historically, the largest asset has been Providence Medical Institute, a medical foundation that provides administrative and other support services to affiliated medical groups. Providence Medical Institute is expected to grow significantly in the next several years, bringing with it facilities, staff and physician growth to support that objective.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Administrative (Non-Clinical)

Location: California-Torrance

Req ID: 248294