Providence Torrance Jobs

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Providence Health & Services Principal Product Design I Digital Innovation Group in Torrance, California


Providence St. Joseph Health is calling a Principal Product Design I to be based remote in Washington, Oregon, or California.

Providence is one of the largest not-for-profit health systems in the United States.

At Providence, we use our voice to advocate for vulnerable populations and health care reforms. We pursue innovative ways to transform health care by keeping people healthy, and making our services more convenient, accessible and affordable for all. In an increasingly uncertain world, we are committed to high-quality, compassionate health care for everyone—regardless of coverage or ability to pay. We help people and communities benefit from the best health care model for the future, today.

The Digital Innovation Group (DIG) at Providence is a small but mighty product development and incubation team. We build next-gen tools that give patients convenient and easy access to health care anywhere, anytime.

DIG is both a healthcare startup and a technology/product incubator. Our team gathers market data on effective solutions in the health care space and then builds out a product line with the latest and greatest technology. When market maturity hits, DIG enables the product to spin out as its own company. It is a unique mix of venture capitalists, digital strategists, marketing acumen, product development and engineering all in one group nestled inside one of the largest health systems. We set the pace for other health care organizations around the country on how to conceive, engineer and launch effective health care solutions.

This is a vital role for the Digital Innovation Group at Providence. The Principal Product Designer I will be responsible for over-seeing the product/product line vision from high level (How does this feature work? Does this feature make sense for the long-term vision) to low level execution (How does the styling of this button impact user flow through the system and the usability of the system?). The Principal Product Designer I will work end-to-end on the product development, contributing to the business thinking and translating business and user requirements during the design phase into world-class digital experiences. The position reports to the Associate Vice President of Product Design and must establish and maintain effective working relationships with management and staff at all levels of Providence Health & Services staff, vendors, agents, and others.

In this position you will:

  • Develop and facilitate creative problem solving processes and environments, resulting in product-line and group-level impact 

  • Anticipate design trends and looks for ways to keep the application design standards modern and contemporary 

  • Creates influence strategies that cross organizational boundaries to achieve broad business goals

  • Provide visual design stewardship through the design and direction of the aesthetic vision

  • Deep understanding of fundamental visual design disciplines (typography, iconography, composition, color, composition, layout, etc.)

  • Produce great designs that shine with simplicity despite complexity of the system

  • Establish a product-line visual/sensory framework, spatial model, and end-to-end flow

  • Envisions and establishes new input models with universal use value that have product-line level impact

  • Use prototypes to communicate product-line concepts, narratives, and experience value propositions. These prototypes embody the intended customer and business value, are defensible in the marketplace, and are an authentic expression of our brand values

  • Ability to quick think and assimilate complex issues and ideas

  • Transforms design processes, tools, and methodologies over successive releases to improve quality and alignment to engineering workflows

  • Find opportunities for collaboration across groups, disciplines, and professions in the division, ensures that cross-team commitments are set, and achieves scale in his or her work efforts by enabling the work of others. Ensures that the right people with the right knowledge and expertise are involved in decisions

  • Tailor communication to a variety of audiences and perspectives, and anticipate issues to prevent conflict

  • Incorporate diverse perspectives to thoroughly address complex issues

  • Lead others in scoping problems by identifying key issues, inputs, stakeholders, and outcomes. Tracks projects goals, requirements and design tenets across an application or suite of applications

  • Anticipate issues or implications that his or her ideas would have on others, and pursues mutually beneficial strategies 

  • Uphold  a consistent voice, tone, feel and look for our products

  • Manage a team of UX individual contributors

  • Identify skills that are missing in his or her team and creates a plan to address them 

  • Effectively attract and recruit talent for the team 

  • Provide ongoing feedback that helps direct reports to improve their performance 

  • Provide support for career growth and long-term development 

  • Guide and motivate direct reports as well as others 

  • Effective at planning and prioritizing his or her team’s work

  • Develop and communicate realistic performance goals and standards

  • Effectively communicate the business strategy and how work aligns to broader goals

  • Hold the team and individuals accountable for results 

  • Encourage and recognize collaborative behavior across the team 

  • Estimate work time involved in projects and communicate changes in scope and timelines to stakeholders 

  • Ensure direct reports are delivering high-quality and timely design


Required qualifications for this position include:

  • Bachelor's Degree in Human-Center Design or equivalent educ/experience

  • 7 years work experience

  • Ability to develop and deliver effective presentations; live, via online or virtual mediums

  • Ability to effectively build relationships with customers, executive management, and other stakeholders through positive interaction and problem identification and resolution

  • Ability to perform work independently with minimal supervision

  • Ability to prioritize responsibilities and to organize workload to ensure that timeframes are met and the work is successfully completed within deadlines

  • Online portfolio demonstrating design work

Preferred qualifications for this position include:

  • Master's Degree in Human-Center Design or equivalent educ/experience

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Health Care

Location: Washington-Seattle

Other Location(s): California-Torrance, Oregon-Portland

Req ID: 288380