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Providence Health & Services Practice Manager II- Torrance *FT DAYS* in Torrance, California


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Providence is calling a Practice Manager II - Axminster Torrance (Full-Time/Day-Shift) to Providence Little Company Of Mary Torrance in Torrance, CA.

Please upload a current resume reflecting all professional relevant experience.

We are seeking a Practice Manager II - Axminster Torrance - provides ongoing leadership for the development and implementation of management and patient care systems to assure cost-effective and quality operations within Providence Medical Institute (PMI). Specific responsibilities include managing day-to-day operations, with an emphasis on patient care delivery, high quality customer service, patient satisfaction, staffing, budgeting and efficient allocation and use of available capital and human resources. May oversee multiple clinics and/or departments to include specialty clinics or patient care programs within the Providence Medical Institute. The Practice Manager II works with PMI clinic leadership to develop organizational goals and strategic integration of care and clinical practices to provide an optimal patient experience. Demonstrates broader competence in interacting with clinic physician leadership and staff physicians to carry out clinic and organizational mission, goals and objectives. Leads staff to ensure that patient care services are provided in a timely manner which are sensitive to the patient's physical, psychological, and spiritual needs. Ensures compliance with established clinical policies and procedures. Participates in PMI-wide special projects, committees or task forces as requested. Possesses broad and some advanced clinic practice management and leadership knowledge and skills, particularly mentoring, coaching, and conflict management and resolution, with effective facilitation of difficult conversations.

In this position you will:

  • Oversee the daily operations of the support staff in multiple clinics or programs, including access, scheduling, patient flow, telephones, information systems, medical records and patient care

  • Overall responsibility for recruitment, orientation, retention, training, compensation, employee relations, disciplinary processes, terminations and performance management of all clinic support staff

  • Analyze monthly statistical reports on clinic production and revenues. Recommends and implements process improvement plans to address areas of deficiency

  • Develop and monitors clinic(s) or department(s) operating budgets. Assures clinic(s) operates within budget

  • Oversee accounts payable, purchasing, payroll, billing and collection functions for the clinic

  • Assist with recruitment of providers

  • Oversee clinic participation and compliance in all PMI and PH&S programs

  • Overall responsibility for quality and medical management programs for the clinic. Assures compliance with programs

  • Develop and maintains effective and professional relationships with all patients, staff, and providers

  • Overall responsibility for identifying and addressing patient concerns and complaints in an appropriate, timely manner and in accordance with PMI guidelines. Reviews and responds to patient satisfaction data. Recommends and implements process improvement to address areas of deficiency

  • Coordinate marketing materials and programs with PMI Marketing Department

  • Oversee the maintenance of the clinic building, offices and equipment

  • Overall responsibility to assure appropriate inventory and ordering of office and medical supplies

  • Oversee communication between patients and the Physician Billing Office, including financial arrangements and charity care requests as needed

  • Is an active member of the Management Team and contributes to its success by participating and collaborating with all management team members. Participates in committees and meetings as deemed necessary


Required qualifications for this position includes:

  • 4 years of supervisory and/or management experience within a healthcare environment, medical group office, or outpatient facility

  • Experience developing key relationships within an integrated delivery system such as hospital, health plan and support departments

  • Possess and applies a broad knowledge of principles, practices and procedures of practice management to the completion of difficult assignments. Demonstrates some advanced skills

  • Carries out and contributes to the strategic plans of the organization in accordance with the directives of executive management

  • Contribute to creation and revision of policies and procedures for PMI as a whole

  • Has latitude for some unreviewed action or decision making

  • Collaborate with Director/higher levels on complex issues

  • May provide guidance to other Practice Managers

  • Ability to appropriately assess and take action when Director and/or other parties need to be informed and/or consulted on matters

  • Develop operational improvements for multiple clinics or departments as needed

  • Knowledge and application of health care environment, medical office policies and procedures, general accounting procedures and human resource management practices

  • Excellent effective written communication, verbal communication, and interpersonal skills

  • Ability to identify and solve problems, make decisions, and implement changes

  • Ability to prioritize, organize, and coordinate work activities

  • Demonstrate broader competence in interacting with clinic physician leadership and staff physicians to carry out clinic and organizational mission, goals and objectives

  • Demonstrated ability to successfully develop key relationships within an integrated delivery system such as hospital, health plan and support departments

  • Strong knowledge of Practice Management Systems and Electronic Medical Records

  • Demonstrated advanced management and leadership skills, particularly mentoring, coaching, and conflict management and resolution, with effective facilitation of difficult conversations

  • Personal style which emphasizes openness, visibility and approachability, which contributes to morale building

  • Excellent listening and follow-through abilities and a willingness to accept constructive criticism

  • Ability to travel between facilities in an efficient and effective manner

Preferred qualifications for this position includes:

  • Bachelor's Degree in Business Administration, Healthcare Administration, Nursing or related field.Or equivalent educ/experience

  • California State RN License

About the hospital you will serve.

Providence Little Company of Mary Medical Center Torrance is a 436-bed non-profit hospital that has served the greater South Bay communities of Los Angeles since 1960. We have a reputation for clinical excellence and sophisticated technology while providing care with a personal, healing touch. In addition to the finest general medical, surgical and critical care services, we offer a number of specialty programs including Cardiovascular Services, Women’s and Children’s Health, Oncology, and Emergency Care. We are proud to be named one of the Top 50 U.S. Hospitals for Heart Care by Thomson Reuters, the only community hospital in California to receive this honor. We were one of five hospitals in the United States recognized by American Hospital Association-McKesson for leadership and innovation in quality improvement. We received The Choice Award by AAHCP for Outstanding Customer Service Delivery, and were one of 24 hospitals and health systems in the nation to receive the Premier Award for Quality by the Premier healthcare alliance. As a member of Providence Health & Services, a Catholic-sponsored healthcare ministry, we believe strongly in respecting the dignity of each person, and give special concern to the most vulnerable members of our community.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Clinical Lead Supervisor/Manager

Location: California-Torrance

Req ID: 329307