Providence Health & Services PBX Operator in Torrance, California
Providence is calling a PBX Operator (Per diem, Variable shift) to Providence Little Company Of Mary Torrance Hospital in Torrance, CA.
We are seeking a PBX Operator who will be reporting to the PBX Supervisor, responsible for greeting, assisting, and directing visitors, patients and other hospital callers in a prompt and courteous manner. Answer and direct all incoming and departmental calls.
In this position you will have the following responsibilities:
Promote patient, physician, customer and employee satisfaction by personal example, treating all contacts with respect
Support and participate in activities that foster customer service
Communicate and follow the organizational chain of command for notification of patient care/service issues, when appropriate
Maintain required applicable licensure, certification and education
Attend and successfully completes general and department orientation, in-service programs and the annual key competencies and mandatory update requirements
Participate actively in department staff meetings
Demonstrate effective verbal and written communications
Communicate effectively in a clear, concise, understandable manner. Applicable for the populations Adult and Geriatric
Answer telephones, route calls, take messages and provide routine information to callers
Maintain knowledge of various hospital emergency procedures/plans and codes and has the ability to implement those plans/codes according to hospital policy
Never leave work station unattended
Must obtain verbal acknowledgment from other departments when board is switched over to the other department for breaks and meal periods
Maintain established departmental policies and procedures, objectives, quality assurance and safety standards
Contact staff members over the central paging system as requested and according to hospital policy
Relay patient room numbers to appropriate individuals according to hospital policy
Contact on-call personnel as needed according to hospital policy
Maintain department records, reports and files as required
Perform a variety of clerical functions while keeping patient confidentiality and satisfaction as a priority
Demonstrate willingness & ability to float to areas within their scope of practice as necessary
Required qualifications for this position include:
- Minimal keyboarding experience
Preferred qualifications for this position include:
H.S. Diploma or GED
Proficient in English written and verbal communication skills
About the hospital you will serve. Providence Little Company of Mary Medical Center Torrance is a 436-bed non-profit hospital that has served the greater South Bay communities of Los Angeles since 1960. We have a reputation for clinical excellence and sophisticated technology while providing care with a personal, healing touch. In addition to the finest general medical, surgical and critical care services, we offer a number of specialty programs including Cardiovascular Services, Women’s and Children’s Health, Oncology, and Emergency Care. We are proud to be named one of the Top 50 U.S. Hospitals for Heart Care by Thomson Reuters, the only community hospital in California to receive this honor. We were one of five hospitals in the United States recognized by American Hospital Association-McKesson for leadership and innovation in quality improvement. We received The Choice Award by AAHCP for Outstanding Customer Service Delivery, and were one of 24 hospitals and health systems in the nation to receive the Premier Award for Quality by the Premier healthcare alliance. As a member of Providence Health & Services, a Catholic-sponsored healthcare ministry, we believe strongly in respecting the dignity of each person, and give special concern to the most vulnerable members of our community.
We offer a full comprehensive range of benefits - see our website for details
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Schedule: On Call
Job Category: Marketing/PR/Communications
Req ID: 250606