Providence Health & Services Patient Services Technician in Torrance, California
Providence is calling a Patient Services Technician (Part-Time/Variable Shift) to Providence Little Company of Mary Medical Center in Torrance, CA.
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We are seeking a Patient Services Technician who will be accountable to the bedside RN and Nurse Leader to facilitate a safe and secure environment for the patient, family and providers in the department in completion of the duties delegated to them for the shift and maintaining clear communication between the needs of the patient through the RN and Nurse Leader, under direct supervision.
In this position you will:
Oversee the front desk operations, including welcoming and check-in of patients (room readiness), families and visitors. Be responsible for checking employee badges. Monitor noise level in area
Transport and/or escort patients as well as holding patients/infants for care or procedures
Communicate effectively with the RN and other team members regarding equipment issues as well as patient, family and physician issues or concerns. Communicate in a compassionate and professional manner with all staff, patients, families and visitors. Report changes in patient condition in a timely and consistent manner to RN and professional associates
Assist RN with patient basic needs, such as turning, bathing and feeding. Assist patients with ordering food
Transport lab specimens and blood products
Electronically document information in an accurate and timely manner. Competent in the input and retrieval of this information within the patient’s medical record. Push/pull and change patient locations in the electronic medical record. Print out census and patient accommodations, verify accuracy, make changes when needed in the electronic medical record
Follow defined process to ensure paper medical records are routed correctly to HIM to be scanned into the electronic medical record. Electronically add charges to patients account for billing purposes
Assist in scheduling treatments and tests and printing patient labels
Maintain and operate multiple telecommunications systems. Need to understand and be able to coordinate the process for downtime slips. Facilitate inter-department communication regarding transfers, admits and discharges
Accurately maintain department records, reports, and files per procedure. Assist with maintenance of patient databases and unit specific audits. Assist with collection of data for quality measures as appropriate and necessary
Be responsible for measuring and recording unit refrigerator temperatures on a daily basis per hospital policy
Assist in orientating other hospital employees and new hires to respective unit
Be responsible for maintaining, ordering and stocking unit supplies in an efficient and cost effective manner. Arrange environmental maintenance and repairs as needed and follow up on work orders not completed. Performs Quality Control check on POS devices
Stock, replenish and clean isolation carts daily with supplies from an approved checklist by Infection, Blood and Pharmacy / committee
Prepare rooms for admissions and procedures, with required equipment and supplies stocked to appropriate levels. Utilize standard checklist for room readiness and completes checklist for patient chart
Clean designated unit specific equipment according to Infection Control standards
Round in patient rooms, introducing self at the start of each shift.
Actively participate in hourly rounding, uses AIDET (Acknowledge, Introduce, Duration, Explanation and Thank You) at every encounter with patient and family
Ask patient about opportunities for the hospital to provide a compassionate patient experience
Respond to bed alarms and staff the call light system, and addresses patient every time by name
STANDARDS OF PERFORMANCE:
Actively support and incorporate the mission and core values into daily practice. Treat all others with respect, compassion and demonstrates excellence, justice, stewardship, and compassion in daily work and relationships with others
Report to work as scheduled and on time. Adhere to timely rest and meal breaks
Maintain confidentiality of all information related to patients, medical staff, employees, and as appropriate, other information
Demonstrate positive and constructive interpersonal relations in dealing with others. Recognize and respect the diversity of patients and families, employees, manager, medical staff, volunteers, and community members so that productivity and positive relations are maximized
Consistently demonstrate and incorporate principles of safety and infection control into daily practice as outlined in the Environment of Care, Infection Control, and Exposure Control manuals. Uses protective equipment and takes appropriate precautions whenever there is potential for contact with blood, body fluids, and/or chemicals. Maintain knowledge of work-appropriate aspects of environment of care program. Participate in fire and disaster drills. Complete mandatory requirements for safety, security, confidentiality and unit/hospital required competencies
Round on patients, family members
Greet everyone entering area
Monitor noise level
Demonstrate accuracy in computer input
Perform clerical skills to facilitate the accurate and efficient operation of the assigned patient care areas
Keep area clean and neat
Organize work to facilitate a smooth and efficient practice
Initiate and develop communication in order to promote a cohesive health care environment and facilitate effective working relationships
Communicate clearly and effectively verbally and in writing
Practice customer service excellence
Support a safe and effective workplace environment through strong team dynamics and a positive approach to workplace duties/assignments
Perform other related duties as required to assist with the smooth operation of the assigned Nursing Unit
Complete age specific competency requirements of assigned department
Complete all required job related competencies and education of the Division of Nursing
Required qualifications for this position include:
Completion of Medical Terminology course or successful completion of hospital medical terminology test within 90 days of hire
Current CPR Certification (BLS Healthcare Provider)
One year experience as a Unit Secretary or Nurse Assistant in a comparable size facility, preferably within the same or similar specialty.
Proficient in Medical Terminology
Basic computer skills
Customer Service Training
Preferred qualifications for this position include:
- Completed training as a Certified Nursing Assistant
About the hospital you will serve.
Providence Little Company of Mary Medical Center Torrance is a 436-bed non-profit hospital that has served the greater South Bay communities of Los Angeles since 1960. We have a reputation for clinical excellence and sophisticated technology while providing care with a personal, healing touch. In addition to the finest general medical, surgical and critical care services, we offer a number of specialty programs including Cardiovascular Services, Women’s and Children’s Health, Oncology, and Emergency Care. We are proud to be named one of the Top 50 U.S. Hospitals for Heart Care by Thomson Reuters, the only community hospital in California to receive this honor. We were one of five hospitals in the United States recognized by American Hospital Association-McKesson for leadership and innovation in quality improvement. We received The Choice Award by AAHCP for Outstanding Customer Service Delivery, and were one of 24 hospitals and health systems in the nation to receive the Premier Award for Quality by the Premier healthcare alliance. As a member of Providence Health & Services, a Catholic-sponsored healthcare ministry, we believe strongly in respecting the dignity of each person, and give special concern to the most vulnerable members of our community.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Administrative (Clinical)
Req ID: 280006