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Providence Patient Safety Program Manager South Bay Community Service in Torrance, California


Providence is calling a Patient Safety Program Manager South Bay Community Service (Full time/Day shift) to Providence Little Company Of Mary Hospital in Torrance, CA.

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We are seeking a Patient Safety Program Manager South Bay Community Service who will design, implement, manage and evaluate the South Bay Community patient safety program. The program manager may be primarily located at one of the acute ministries within the South Bay (San Pedro or Torrance) but will be expected to work throughout the continuum of the South Bay Community.

Using assessment tools and patient safety data, the Program Manager is responsible for identifying and implementing improvement initiatives. The Program Manager will analyze clinical processes, identify potential risks for patients and develop strategies to maximize safety, effectiveness and efficiency. Along with the Patient Safety Officer, the Program Manager develop the education regarding patient safety, and works to influence leaders to achieve measurable improvements in patient safety that will support the sustainability of reductions in medical/healthcare errors and other factors that contribute to unintended adverse patient outcomes.

In this position you will:

  • In conjunction with the Patient Safety Officer and other Patient Safety Program Manager(s), plan, develop, implement evaluate and improve the Patient Safety Program within the South Bay Community which consists of two general acute care hospitals, two post-acute skilled nursing facilities, acute rehab, acute and outpatient psych, chemical dependency recovery and several affiliated off-site locations.

  • In conjunction with Risk Management, receive referrals and intervene with patient and/or family to resolve a grievance vs. Hospital and/or personnel in order to eliminate or diminish potential liability claim.

  • Co-lead the South Bay Community journey towards a High Reliability Organization, including representing the South Bay Community at System and Regional meetings.

  • Assist with the preparation of reports for the South Bay Community Executives on the occurrence of known medical and health care errors, identified near misses, dangerous conditions within the South Bay Community, as well as actions taken and barriers to the implementation of safety program.

  • Review statistical analysis of the frequency and causes of general categories and specific types of adverse incidents causing injury to patients and recommends appropriate measures to minimize these incidents.

  • Oversee the collection and dispersion of information related to patient safety through monitoring and reporting performance relative to patient safety indicators (metrics).

  • Establish metrics for the South Bay Community of patient safety progress.

  • Review and complete follow-up and investigation as needed on events in order to comply with State and Regulatory Agency mandatory reporting requirements, including but not limited to root cause analysis, failure mode effects analysis, and other methodologies as appropriate.

  • Collaborate with clinical staff to develop, implement, monitor and champion performance improvement processes and policies related to key patient safety issues which may include championing work related to certain disease states (e.g. sepsis, mortality reduction, etc.).

  • Coordinate efforts of various departments and stakeholders related to patient safety, share the experience and learnings with others through professional presentations.

  • Present educational material to all employees upon orientation, at yearly educational updates, and additionally requested in order to satisfy continuing education requirements related to patient safety.

  • Lead the development of policies and procedures related to patient safety.

  • Manage the Culture of Safety survey process ensuring action plans are created, implemented and maintained.

  • Manage the South Bay Community’s Safety Rounds, gathering information and data, making recommendations for improvement and implementing these actions gleaned by the Safety Rounds.

  • Support and encourage error reporting throughout the organization through non-punitive error reporting systems.


Required qualifications for this position include:

  • Bachelor's Degree in Nursing or Healthcare related field.

  • 5 years experience in an acute care hospital.

  • Knowledge of patient safety regulations, state and federal laws.

  • Knowledge of working with complex statistical data and assessment tools.

  • Knowledge of methods, processes, procedures and techniques for conducting patient safety activities.

  • Skills:

  • Cognitive thinking skills.

  • Analytical and logical thinking skills.

  • Integrate effectively across various healthcare settings.

  • Work efficiently and effectively in a matrix structured environment.

  • Skilled in interpersonal relationships, patient relations, and physician relations.

  • Strong presentation and interpersonal skills .

  • Project Management.

  • Quality and Safety.

  • Driving improvement.

  • Risk Assessment.

  • Ability to document work flows, identify barriers and design/redesign improvements.

  • Process information and adapt quickly to a changing healthcare environment.

  • Conduct multiple projects simultaneously.

  • Meet strict deadlines.

  • Maintain good relations both inter and intra-departmentally.

Preferred qualifications for this position include:

  • Master's Degree in Nursing or Healthcare related field.

  • Current California Registered Nurse License or other healthcare equivalent

  • Certified Professional in Patient Safety (CPPS)

  • 2 years patient safety experience.

About the hospital you will serve.

Providence Little Company of Mary Medical Center Torrance is a 436-bed non-profit hospital that has served the greater South Bay communities of Los Angeles since 1960. We have a reputation for clinical excellence and sophisticated technology while providing care with a personal, healing touch. In addition to the finest general medical, surgical and critical care services, we offer a number of specialty programs including Cardiovascular Services, Women’s and Children’s Health, Oncology, and Emergency Care. We are proud to be named one of the Top 50 U.S. Hospitals for Heart Care by Thomson Reuters, the only community hospital in California to receive this honor. We were one of five hospitals in the United States recognized by American Hospital Association-McKesson for leadership and innovation in quality improvement. We received The Choice Award by AAHCP for Outstanding Customer Service Delivery, and were one of 24 hospitals and health systems in the nation to receive the Premier Award for Quality by the Premier healthcare alliance. As a member of Providence Health & Services, a Catholic-sponsored healthcare ministry, we believe strongly in respecting the dignity of each person, and give special concern to the most vulnerable members of our community.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Clinical Lead Supervisor/Manager

Location: California-Torrance

Req ID: 286911