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Providence Health & Services Patient Financial Associate in Torrance, California


Providence is calling a Full Time, Day Shift Patient Financial Associate to Providence Little Company of Mary Medical Center in Torrance, CA.

In this position you will:

  • Be accountable for the calculation of patient’s insurance financial liability

  • Be responsible for performing bedside visits to obtain financial information from patient, collect patient financial insurance liability including co-payment, deductible, co-insurance, private pay packaging, in addition to upfront collections.

  • Collect and input patient information into EPIC to ensure accurate billing.

  • Be responsible for multitasking to ensure the processes within the California Region are completed daily to ensure all accounts with patient financial liability are collected and completed.

  • Be responsible for making the telephonic process as pleasant as possible for all patients and their families.

  • Be responsible for communicating payment policies and providing patient education.

  • Have knowledge of all aspects of the department process from registration through to billing.


Required qualifications for this position include:

  • Bachelor's Degree or equivalent education/experience

  • 3 years overall experience in integrated healthcare system in any aspect of access services, financial counseling, upfront collections, insurance or related position

  • Data entry and computer experience

  • Proven history of proactively identifying, resolving and escalating issues that impact business outcomes

  • A track record showing good decision-making skills based upon a mixture of analysis, experience and judgment

  • A track record in organizing and planning

  • Working knowledge of Patient Financial Services processed with emphasis on calculating and collecting patient financial liability including, deductibles, co-pays, co-insurance and out of pocket maximum

  • Knowledge of upfront collection and cash practices

  • Excellent written and oral communication skills

  • Must be able to multitask, coordinating more than one event at a time

  • Demonstrated strong and persuasive verbal, written and interpersonal communication skills

  • Demonstrated ability to effectively manage time and achieve results in a fast paced environment

  • Proven ability to work collaboratively in a team environment in a positive and professional manner

  • Demonstrated knowledge of HIPAA, CMS and JC rules and regulations

Preferred qualifications for this position include:

  • EPIC Healthcare Systems experience

  • Certified Healthcare Access Associate ( CHAA )

  • Medical terminology, prior financial counseling, upfront collections and working with the public

About the Region you will serve.

For nearly 70 years, Providence Health & Services, Southern California, has provided quality and compassionate health care, building on a tradition of excellence, innovation, teamwork and outreach to those most in need.

Anchored by five award-winning comprehensive medical centers, Providence provides a full spectrum of care that includes a range of specialties, signature services, outpatient and home care and the well-regarded Providence Medical Institute, a group of physicians and primary and urgent care clinics throughout the greater San Fernando Valley and South Bay. Providence is focused on providing the communities it serves with preventive care, education and leading-edge diagnostics and treatment. The organization includes numerous outreach programs. hospice and home care and even our own Providence High School, a Blue Ribbon college-preparatory campus.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Billing/Insurance

Location: California-Torrance

Req ID: 237417