Providence Health & Services Nurse (LVN) Health Resource Liaison in Torrance, California
Providence is calling a Health Resource Nurse - Licensed Vocational Nurse ( Full Time / Day Shift ) to Providence Little Company of Mary Medical Center in Torrance, CA.
In this position you will:
Be responsible to provide post-discharge follow-up communication and supportive guidance to our patients, as needed, via daily outbound telephone contact
Identify any concerns, issues and unmet healthcare needs of the patient and work directly with key personnel at each ministry and with our community partners, as needed, to address and resolve them
Exercise considerable initiative and judgment while providing excellent customer service
Required qualifications for this position include:
Current Licensed Vocational Nurse license in the State of California
Five years previous experience working in a healthcare role
Practical experience in customer services
Excellent communication, presentation and listening skills
Excellent writing skills
Demonstrated competence and ability to take initiative and work with minimal supervision within a framework of defined responsibilities
Responsive service orientation
Proficiency in Windows/Web-based environment
Computer skills to support data collection and analysis
Excellent customer service problem resolution and service recovery skills
Ability to prioritize and organize work independently
Practical knowledge of healthcare systems and the managed care market
Ability to study, understand, adapt and respond effectively to a changing health care environment, as well as understand and align with the organization, it's structure and priorities
Ability to study, understand, adapt and respond effectively to a changing health care environment, as well as to understand and align with an organization, its structure and priorities
Preferred qualifications for this position include:
- Bilingual in English/Spanish
About the Region you will serve.
For nearly 70 years, Providence Health & Services, Southern California, has provided quality and compassionate health care, building on a tradition of excellence, innovation, teamwork and outreach to those most in need.
Anchored by five award-winning comprehensive medical centers, Providence provides a full spectrum of care that includes a range of specialties, signature services, outpatient and home care and the well-regarded Providence Medical Institute, a group of physicians and primary and urgent care clinics throughout the greater San Fernando Valley and South Bay. Providence is focused on providing the communities it serves with preventive care, education and leading-edge diagnostics and treatment. The organization includes numerous outreach programs. hospice and home care and even our own Providence High School, a Blue Ribbon college-preparatory campus.
We offer a full comprehensive range of benefits - see our website for details
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Patient Services
Req ID: 207349