Providence Health & Services Nurse (LVN) Health Resource Liaison in Torrance, California


Providence is calling a Health Resource Nurse - Licensed Vocational Nurse ( Full Time / Day Shift ) to Providence Little Company of Mary Medical Center in Torrance, CA.

In this position you will:

  • Be responsible to provide post-discharge follow-up communication and supportive guidance to our patients, as needed, via daily outbound telephone contact

  • Identify any concerns, issues and unmet healthcare needs of the patient and work directly with key personnel at each ministry and with our community partners, as needed, to address and resolve them

  • Exercise considerable initiative and judgment while providing excellent customer service


Required qualifications for this position include:

  • Current Licensed Vocational Nurse license in the State of California

  • Five years previous experience working in a healthcare role

  • Practical experience in customer services

  • Excellent communication, presentation and listening skills

  • Excellent writing skills

  • Demonstrated competence and ability to take initiative and work with minimal supervision within a framework of defined responsibilities

  • Responsive service orientation

  • Proficiency in Windows/Web-based environment

  • Computer skills to support data collection and analysis

  • Excellent customer service problem resolution and service recovery skills

  • Ability to prioritize and organize work independently

  • Practical knowledge of healthcare systems and the managed care market

  • Ability to study, understand, adapt and respond effectively to a changing health care environment, as well as understand and align with the organization, it's structure and priorities

  • Ability to study, understand, adapt and respond effectively to a changing health care environment, as well as to understand and align with an organization, its structure and priorities

Preferred qualifications for this position include:

  • Bilingual in English/Spanish

About the Region you will serve.

For nearly 70 years, Providence Health & Services, Southern California, has provided quality and compassionate health care, building on a tradition of excellence, innovation, teamwork and outreach to those most in need.

Anchored by five award-winning comprehensive medical centers, Providence provides a full spectrum of care that includes a range of specialties, signature services, outpatient and home care and the well-regarded Providence Medical Institute, a group of physicians and primary and urgent care clinics throughout the greater San Fernando Valley and South Bay. Providence is focused on providing the communities it serves with preventive care, education and leading-edge diagnostics and treatment. The organization includes numerous outreach programs. hospice and home care and even our own Providence High School, a Blue Ribbon college-preparatory campus.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Patient Services

Location: California-Torrance

Req ID: 207349