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Providence Health & Services Manager Onsite Access *Sign On Bonus $10,000* in Torrance, California


Providence is calling a Manager On-Site Access (Full time/Day shift) to Providence Little Company Of Mary Torrance Hospital in Torrance, CA.

Please upload a current resume reflecting all relevant experience.

Apply today! Applicants that meet qualifications will receive a text with additional questions from our MODERN HIRE system.

We are seeking a Manager On-Site Access who will be accountable for the 24/7 operational leadership of the on-site Access Services staff for smaller ministries (typically less than 300 beds). Hospital Access Services departments facilitate patient, visitor and provider interactions within their ministry including access to both information and care. This position is responsible for oversight and leadership of all areas of department operations, and ensuring adherence to regulations, facilitating appropriate disaster response, as well as coordination with facility clinical and administrative leadership for processes integrated with Access.

Key Challenges:

Ensuring the delivery of high-quality services across all of Providence Health & Services, while managing the transition to the new ORC model.

Actively managing employee engagement and morale during a period of profound organizational change.

Ensuring timely and appropriate communications to employees, patients and stakeholders about change.

Defining and implementing common business practices across all regions.

Helping to build and sustain the culture of ORC as part of the leadership team.

In this position you will:

  • Manages Access Services on-site operations with focus on accurate registrations, superior customer service, high employee satisfaction and maximized reimbursement.

  • Ensures Access Services departments are adequately staffed at all times to facilitate patient care including providing 24/7 on-call support to resolve staffing or emergent department issues.

  • Tracks KPI’s, metrics and takes action on outcomes including data accuracy, patient satisfaction, compliance measures/requirements, POS collections and patient wait times to maximize performance and ensure Revenue Cycle goals are met or exceeded.

  • Operational responsibility of all departmental budgets within leadership scope including budget development, monitoring, cost approval, reconciliation of expenditures and discrepancies.

  • Develops strong working relationships with facility/regional department Managers to ensure open communication channels and coordinated service delivery.

  • Ensures department compliance with Federal, State and local laws, standards and regulations.

  • Develops and mentors Supervisor(s) and staff.

  • Represents Access Services and Revenue Cycle at facility-based meetings so that Access/Revenue functions are integrated with facility processes to optimize outcomes and the patient experience.

  • Maintains primary responsibility for department disaster and contingency planning.

  • Based on position, may have responsibility for oversight of PBX/Information Desk and/or Inpatient/Bed Control/Transfer Center function(s).


Required qualifications for this position include:

  • Bachelor's Degree or Equivalent combinations of education and experience may be considered

  • 5 years Overall experience in integrated healthcare system in any aspect of access services or related position, including a minimum of 3 years experience in management

  • Working knowledge of Revenue Cycle processes with emphasis on Front End including Registration, Scheduling and Insurance Verification and reimbursement contracts.

  • Monitoring and adherence to regulatory requirements including HIPAA, CMS, JC, EMTALA and others.

  • Standardizing complex and disparate practices and maintaining common processes.

  • Process improvement methodology, change management, operational improvement in complex systems.

  • Flexible staffing models including staff scheduling to volume and cross-training to optimize productivity and employee satisfaction.

  • Mentoring and coaching/counseling.

  • Optimizing workflow processes with emphasis as they relate to complex computer systems.

  • Ability to interact with and communicate to all levels of an organization.

  • Demonstrated knowledge of HIPAA, CMS, EMTALA and JC rules and regulations.

  • Proven leadership ability to build and maintain high functioning teams.

  • Proven history of proactively identifying, resolving and escalating issues that impact business outcomes.

  • Demonstrated strong and persuasive verbal, written and interpersonal communication skills. A track record showing good decision-making skills based upon a mixture of analysis, experience, and judgment.

  • A track record in organizing and planning with demonstrated ability to effectively manage time and achieve results in a fast paced environment.

  • Proven ability to work collaboratively in a team environment in a positive and professional manner.

  • Proven flexibility in undertaking travel both in and out of state.

Preferred qualifications for this position include:

  • Bachelor’s degree in a healthcare related field

  • Epic Healthcare Systems experience

  • Certified Healthcare Access Manager (CHAM)

About the hospital you will serve.

Providence Little Company of Mary Medical Center Torrance is a 436-bed non-profit hospital serving the greater South Bay communities of Los Angeles since 1960. We are proud of our reputation for clinical excellence, use of advanced technology, and a distinct focus on providing care with a personal, healing touch. In addition to the finest general medical, surgical, and critical care services, we offer a number of specialty programs including Cardiovascular Services, Women’s and Children’s Health, Oncology, and Emergency Care.

Providence Little Company of Mary Medical Center,Torrance is proud to be recognized as a Magnet® Designated Hospital. We are the only South Bay area hospital to be named a 100 Top Hospital by Truven Health; a distinction we have held four years in a row. As a recent recipient of the Premier Award for Quality by the Premier healthcare alliance and the American Hospital Association McKesson Quest for Quality, our commitment to outstanding patient care and operational efficiency is clear.

As a member of Providence Health & Services, a Catholic-sponsored healthcare ministry, we believe strongly in respecting the dignity of each person and give special concern to the most vulnerable members of our community.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Non-Clinical Lead/Supervisor/Manager

Location: California-Torrance

Req ID: 310580