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Providence Gift Shop Manager in Torrance, California


Providence is calling a Full time, Day shift Gift Shop Manager to Providence Little Company Of Mary Torrance Hospital in Torrance, CA.

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We are seeking a Gift Shop Manager who will be responsible for the overall performance and day to day operation of the Gift Shop, as well as supporting volunteers who work there. This includes meeting sales goals, increasing inventory turnover, maximizing profitability, maintaining an inventory of items that serve the needs of our customers, as well as managing all aspects of retail (marketing, POS cash register system, customer service & training, annual inventory, buying, merchandising, and finances).

In this position you will have the following responsibilities:

  • Recommend department policies, procedures and programs to ensure departmental effectiveness. Maintains established improving organization performance program, patient/customer safety standards

  • Purchase, price and display merchandise in an attractive manner and in keeping with the clientele needs of the facility

  • Direct and supervise the work of the volunteers

  • Maintain inventory controls

  • Work in consultation and cooperation with the Auxiliary and/or volunteers

  • Maintain department records and prepares management reports as required

  • Is responsible for daily receipts and ensures deposits are made appropriately

  • Make final decision regarding retail policies and procedures and buying or receiving of merchandise (type, price, quality, etc.) in all retail areas

  • Ensure shop windows/displays/shelves are filled with seasonal merchandise, as appropriate

  • Assure that returns are handled properly

  • Assure customer satisfaction

  • Inform Providence Little Company of Mary Medical Center employees, volunteers and staff of sales and special events to benefit the Medical Center

  • Involve volunteers with products, markets and trade shows as appropriate

  • Prepare and oversees the budgets for the facility

  • Enhance professional growth and development through participation in educational programs, current literature, in-servicing meetings and workshops

  • Attend meetings as required

  • Provide updates on business performance, new initiatives, and other pertinent issues

  • Implement programs that promote good customer service to increase sales

  • Negotiate and contract with vendors to increase gift shop profits

  • Manage Gift Shop finances including monthly performance, accounts payable, cash management, etc.

  • Manage the POS Cash Register System including updates, operation/training materials

  • Recruit and train Gift Shop volunteers ensuring they are knowledgeable and proficient in all tasks relating to their job

  • Initiate changes to improve service and implements programs that promote good customer service to increase sales

  • Open and close store as needed

  • Transfer supplies, equipment and/or merchandise between storage and work area by hand or by use of cart

  • Assure that all retail items are consistent with the Providence mission


Required qualifications for this position include:

  • 4 years retail management experience

  • 4 years related experience in sales/merchandising

  • In-depth and up-to-date knowledge of retail

  • Requires strong leadership, motivational and communication skills with abilities to deal effectively with many people across a broad range of backgrounds and ages

  • Ability to effectively direct and supervise the work of volunteers

  • Knowledge of mathematical concepts to figure wholesale and retail costs

  • Strong customer service, communication and interpersonal skills

  • Working ability with personal computer hardware, software Microsoft Word and Excel

  • Ability to understand and manage POS cash register systems

  • Ability to read and interpret business records adn report

  • Skill in displaying and marketing merchandise

  • Ability to make business decisions based on production/financial reports

  • Ability to use mathematical skills to interpret financial information

  • Ability to plan, prioritize, organize and coordinate work

  • Ability to apply sound judgment and critical thinking skills

  • Ability to compute and record numbers correctly

  • Ability to work evenings and weekends if needed

  • Ability to travel if needed

Preferred qualifications for this position include:

  • Bachelor's Degree or 4 years overall retail, buying and managerial experience

About the hospital you will serve. Providence Little Company of Mary Medical Center Torrance is a 436-bed non-profit hospital that has served the greater South Bay communities of Los Angeles since 1960. We have a reputation for clinical excellence and sophisticated technology while providing care with a personal, healing touch. In addition to the finest general medical, surgical and critical care services, we offer a number of specialty programs including Cardiovascular Services, Women’s and Children’s Health, Oncology, and Emergency Care. We are proud to be named one of the Top 50 U.S. Hospitals for Heart Care by Thomson Reuters, the only community hospital in California to receive this honor. We were one of five hospitals in the United States recognized by American Hospital Association-McKesson for leadership and innovation in quality improvement. We received The Choice Award by AAHCP for Outstanding Customer Service Delivery, and were one of 24 hospitals and health systems in the nation to receive the Premier Award for Quality by the Premier healthcare alliance. As a member of Providence Health & Services, a Catholic-sponsored healthcare ministry, we believe strongly in respecting the dignity of each person, and give special concern to the most vulnerable members of our community.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Non-Clinical Lead/Supervisor/Manager

Location: California-Torrance

Req ID: 269278