Providence Health & Services Front Office Supervisor in Torrance, California


Providence is calling a (Full Time/Day Shift) Front Office Supervisor at our Providence Medical Institute Ophthalmology Department location in Torrance, CA.

In this position you will:

  • Responsible for providing oversight regardingthe following: positive patient relations, proper telephone communicationtraining & coaching, appointment scheduling, patient registration as wellas payment/co-payment collection.

  • Perform “hands-on” supervisorysupport, leadership, and training.

  • Performs all duties in a manner which promotesteam concept and reflects the Sisters of Providence mission, philosophy andvalues.


Required qualifications for this position include:

  • High school education

  • Minimum 3 yearsexperience in medical reception; 2 years supervisory experience required

  • Typing 40-50 wpm andcomputer skills

  • Excellent customerservice and communication skills and training; ability to effectively interactwith public and co-workers; working knowledge of medical insurance HMO/PPO/EPO/Indemnity/Worker’sComp, etc

  • Working knowledge ofcomputerized registration (preferably EPIC), and billing and collectionprocedures

  • Good writtenand verbal skills; ability to recognize issues, set priorities, and takedirection to accomplish established objectives.

  • Knowledge of health care environment, medical officepolicies and procedures, and general accounting procedures.

  • Assumes responsibility for own professional growththrough participation in educational programs, current literature, meetings andworkshops

  • Demonstrated management and leadership skills,particularly mentoring, coaching and conflict management.

Preferred qualifications for this position include:

  • Associate’s degree

  • Excellent listening and follow-through abilities and a willingness to accept constructive criticism.

  • Capable of managing highly confidential information.

  • Able to identify and solve problems, make decisions, and implement changes.

  • Able to carry out defined procedures and duties under specific instruction.

About the location you will serve:

Providence Health & Services Southern California is further developing its physician integration strategy. Historically, the largest asset has been Providence Medical Institute, a medical foundation that provides administrative and other support services to affiliated medical groups. Providence Medical Institute is expected to grow significantly in the next several years, bringing with it facilities, staff and physician growth to support that objective.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Administrative (Clinical)

Location: California-Torrance

Req ID: 206978