Providence Health & Services Director, Care Management - South Bay Communities in Torrance, California
Providence is calling a Director Care Management - SBC to Providence Little Company of Mary Medical Center Torrance in Torrance, CA.
We are seeking a Director Care Management - SBC who will be accountable for overseeing care transitions, through-put, and optimal care continuum utilization throughout the acute care ministries in the Southbay community. At minimum, this will include case management, utilization management, and discharge planning. This will also include responsibilities for social work, and psychosocial interventions that support safe and sustainable care transitions and discharges.
The Director, Care Management [DCM] is accountable for patient care, outcomes, and satisfaction associated with care transition functions. The DCM is accountable for engaging and dynamic leadership that drives performance and outcome that meet or exceed regional and national peers. This includes: annually establishing ministry-specific strategic and operational plans (incorporating clinical, administrative and financial goals, objectives and metrics), managing to pre-determined metrics (meeting or exceeding expectations); people management and development; and services that are ultimately patient-centered and focused, and delivery on the Triple Aim.
Critical to the success of the DCM is delivery on customer service and communication, throughout and from all levels of responsibility, that encourage stakeholder engagement, collaboration and which support stakeholder satisfaction. This includes one-to-one interaction and education, presentations, and performance reporting.
In this position you will:
Directly supervise, manage and foster professional development of staff within areas of responsibility. Apply uniform standards of practice, supports the recruitment of qualified individuals, and provides ongoing education, evaluation and performance feedback as appropriate
Annually develop and engage a strategic work plan that incorporates quality, clinical, administrative and financial goals and objectives. Then actively work and deliver on the plan metrics (meeting or exceeding stated objectives)
Continuously seek to improve quality, performance, and outcomes, as well as support a safe environment for all individuals served, and other appropriate stakeholders
Develop budget for all areas of responsibility, including staffing productivity and performance metrics. Monitor and manage any variance against budget, with the expectation of meeting or exceeding planned performance
Foster collaborative communication and engagement with the medical staff and other community care partners to support optimal care transitions and patient experience
Collaborate with the oversight and management of the ministries Physician Advisor program to ensure appropriate medical staff engagement, education, understanding and compliance
Is directly accountable for ministry care transitions related to case management, utilization management, discharge planning, and psychosocial interventions
Identify and act on negative trends and variances as appropriate
Manage regular reporting and communication to appropriate ministry and regional stakeholders regarding care management performance and outcomes
Actively seek out consultation and support to/from executive leadership for challenges related to areas of responsibility, patient care, and patient outcomes
Serve as a coach, mentor, educator and advocate for direct reports, medical staff and ultimately the individual served
Ensure appropriate licensing, regulatory and accreditation compliance at all times
Actively seek to improve quality and care programming to meet the core objectives of the Triple Aim, and for the benefit of the individuals served
Act as point and liaison for various community care partners that may be involved in care transitions and continuum of care pre/post-hospitalization
Support a culture of learning and excellence, that includes continuous professional development of staff and self
Participate and chair (co-chairs) hospital/medical staff committee meetings as required
Required qualifications for this position include:
Bachelor's Degree in Nursing or Master's Degree in Social Work
Active California Nursing License in good standing (if nursing)
Active California LCSW in good standing (if social work)
2 years care management experience in an acute care setting/environment
2 years healthcare management related to acute care case management
Knowledge of principles and practice of acute case management
Knowledge of evidence-based practice
Understanding of the care continuum and care transitions related to acute care ministries
Effective problem solving, writing, communication and organizational skills are required
Ability to manage multiple tasks simultaneously
Must be able to build, cultivate and maintain key working relationships to drive expert to expert collaboration
Proficient in Microsoft Office products including Word, Excel, PowerPoint and Outlook
Preferred qualifications for this position include:
- Master's Degree in Health-related/science field
About the hospital you will serve.
Providence Little Company of Mary Medical Center Torrance is a 436-bed non-profit hospital that has served the greater South Bay communities of Los Angeles since 1960. We have a reputation for clinical excellence and sophisticated technology while providing care with a personal, healing touch. In addition to the finest general medical, surgical and critical care services, we offer a number of specialty programs including Cardiovascular Services, Women’s and Children’s Health, Oncology, and Emergency Care. We are proud to be named one of the Top 50 U.S. Hospitals for Heart Care by Thomson Reuters, the only community hospital in California to receive this honor. We were one of five hospitals in the United States recognized by American Hospital Association-McKesson for leadership and innovation in quality improvement. We received The Choice Award by AAHCP for Outstanding Customer Service Delivery, and were one of 24 hospitals and health systems in the nation to receive the Premier Award for Quality by the Premier healthcare alliance. As a member of Providence Health & Services, a Catholic-sponsored healthcare ministry, we believe strongly in respecting the dignity of each person, and give special concern to the most vulnerable members of our community.
We offer a full comprehensive range of benefits - see our website for details
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Leadership
Req ID: 260173