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Providence Clinical Supervisor Outpatient Palliative Care in Torrance, California


Apply today! Applicants that meet qualifications will receive a text with additional questions from our MODERN HIRE screen/interview system.

Providence is calling an RN Palliative Care Clinical Supervisor (full-time / day shift) at Providence TrinityCare based in Torrance, CA.

Please upload a current resume reflecting all nursing experience.

We are seeking a Palliative Care Clinical Supervisor who will be responsible for ensuring that patient and family care is coordinated, and delivered appropriately 24 hours/day, 7 days/week for palliative care services. The Clinical Supervisor, Patient Care Team is responsible for the day-to-day supervision of the team's clinical staff. The Clinical Supervisor, Patient Care Team ensures effective collaboration and communication with internal and external customers and healthcare delivery systems that impact the day-to-day care provision of care. The Clinical Supervisor, Palliative Care serves as a liaison to community resources and referral sources. The Palliative Care Team may provide care, primarily in complex case situations, to premature infants, infants, pediatrics, adolescents, young, middle and older adults. The Clinical Supervisor, Palliative Care will hold responsibility for Palliative Care clinical operations, including, but not limited to: oversight of IDT member scheduling for patient care, facilitation of IDT meetings, facilitation of morning "AM Huddles", working directly with patient/families on service failures/complaints, collaboration with other Clinical Supervisors or Clinical Managers on "sharing" staffing as needed, preparation of the weekend staffing schedules, weekend visit schedules, working in partnership with the After Hours Team and Call Center for seamless admissions and coordination of patient care, and assignment of patient caseloads to IDT members. The Clinical Supervisor, Palliative Care will share responsibility for the team's clinical operations along with the Regional Director, Palliative Care, including, but not limited to audits of client records (EMR and paper), documentation review and remedial action, tracking and follow-up with Quality Assurance Performance Improvement programs and reporting measures.

In this position you will:

  • In collaboration with the Regional Director, recruit, interview, hire and evaluate professional staff for Palliative Care Team

  • Participate in maintenance and oversight of training programs for Palliative Care services

  • Complete annual supervisory visits and competency evaluations on all direct reports

  • Manage expenses for Palliative Care clinical services to meet costs per day, and/or other budgetary expectations

  • Review and evaluate the documentation of each team clinician, three (3) months after hire and ongoing, using the information to mentor each team clinician to promote a high quality of documentation that is well supported for eligibility and reimbursement

  • Provide coaching and guidance to clinical staff, serves as a resource for information and clinical support

  • Collaborate with Clinical Managers and Supervisors, as needed, in support of patient care/services provided by Palliative Care Team

  • Maintain productivity standard as set by organization guidelines

  • Participate in, track and trend organizationally determined Quality Performance Measures

  • Periodically review and evaluate documentation of supervised staff, identify clinical and/or compliance issues and design remediation to address identified issues

  • Documentation/Information Management:

  • Review documented results of Patient Care patient care outcomes, perform client chart audits and report results to supervisor within established agency protocols

  • Promote development and utilization of standardized Patient Care Protocols

  • Utilize EMR to analyze and trend performance measures

  • Leadership / Supervision:

  • Manage Patient Care Team clinical staff including; RNs, LVNs, Social Workers, Chaplains, and Certified Home Health Aides

  • Active participant in the developing, training and evaluating Palliative Care services and patient care outcomes achieved

  • Assist in coordinating Palliative Care Team regular staff meetings for information, support and education

  • Present and promotes Palliative Care Team services within Palliative Care at PTCH and the greater community

  • Actively collaborate with other Clinical Supervisors and Managers in coordinated delivery of patient care

  • Development:

  • Participate in appropriate continuing education as may be requested and/or required by immediate supervisor

  • Accept personal responsibility for other educational activities to enhance job-related skills and abilities

  • Attend mandatory educational programs

  • Participate in the review and revision of the organization’s policies, protocols and procedures as requested

  • Performance Improvement:

  • Participate in the Performance Improvement Program and participates in and adheres to the PH&S Corporate Integrity Plan

  • Demonstrate a commitment to increasing efficiency and utilization of Call Center staff and services

  • Budgetary:

  • Participate as needed in the budget preparation for program development

  • Promote cost-effective delivery of all services

  • Manage clinical labor expenses for Patient Care Team patient care team services to meet budgetary expectations


Required qualifications for this position include:

  • Associate's/Bachelor's/Master's Degree in Nursing or Master's Degree in Social Work or Spiritual Care

  • Current California professional licensure in the applicable discipline

  • Current driver's license and proof of automobile insurance

  • Minimum 2-years' experience in Adult or Pediatric hospice care, Adult or Pediatric Palliative Care, Adult or Pediatric oncology, or Long Term Care, or Professional Case Management or other end of life care associated field

  • Proven ability to work in an interdisciplinary setting

  • Demonstrates excellent computer literacy, including Microsoft applications (Outlook, etc.) and clinical documentation with Electronic Health Records

  • Demonstrates excellent verbal, written, and observation skills

  • Understands principles of pain/symptom management

  • Understands hospice philosophy, end of life care coordination and issues of death/dying

Preferred qualifications for this position include:

  • Bachelor's Degree in Nursing

  • Two (2) years supervisory experience in hospice, home health, case management, acute care, or long term care setting

  • Current LCSW licensure in the state of California or in process

About the ministry you will serve:

Providence TrinityCare Hospice, established in 1977, is the oldest and largest non-profit hospice in Southern California and the first to be licensed by the State of California. Caring for people in Los Angeles and Orange Counties with professional teams. Providence TrinityCare Hospice is Medicare Certified and Joint Commission accredited. We also provide the only specialized pediatric hospice service in Los Angeles County.

As the only pediatric hospice in Los Angeles County, Providence TrinityKids Care understands the impact a seriously ill child can have on the life of a family. A specialized division of TrinityCare, TrinityKids Care helps children with life-limiting illnesses leave the hospital in order to spend as much time as possible at home with their families.

For information on our comprehensive range of benefits, visit:

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Clinical Lead Supervisor/Manager

Location: California-Torrance

Req ID: 277626