Providence Health & Services Chief Medical Officer, Southbay in Torrance, California
Under the direction of the Chief Executive, the Chief Medical Officer (CMO), Southbay serves as a member of the Executive team, promoting the quadruple aim objectives of better care, lower cost and better health for our community and caregivers. The CMO works closely with the Chief Nursing Officer, the Chief Operating Officer and other key clinical leaders to ensure the highest levels of collaboration and partnership among clinical functions of the hospital to ensure highly reliable, safe, effective processes and team dynamics. The CMO position presents a physician perspective at the senior management level, represents and communicates administrative positions to the professional / medical staff, and provides support and continuity to the professional / medical staff organization.
The CMO provides executive physician leadership for key clinical and operational functions, offers a clinical perspective tempered by a keen understanding of business principles and organizational behavior, and acts as a positive influence and liaison in developing a strong working relationship among administrative and clinical team members.
The CMO is visible and exhibits servant leadership, while exemplifying integrity and compassion to uphold the organization’s mission to serve poor and vulnerable populations with the highest quality of care while pursuing the goals to improve patient safety and quality.
The CMO is contemplative and creates a culture of excellence focused on clinical quality, patient experience, physician and caregiver engagement, integrated business/clinical operations and intelligence, and efficiency.
The CMO builds and cultivates relationships inside and outside the organization, resulting in confidence, integrity, and credibility in interactions and decisions, and is an inclusive leader and team player who inspires physicians, nurses and staff at all levels; S/He demonstrates excellent interpersonal qualities that engender confidence, trust and credibility.
The CMO is a highly engaged collaborative leader who navigates through a highly matrixed system to accomplish local, regional, and system objectives.
Key executive leading clinical change : Partners with local C-suite executives to move the organization forward. Meets routinely with operational partners to assure organizational alignment. Able to credibly give voice to the physicians and caregivers of a ministry, while leading the challenging work of driving local change in unsettled times. Ensures local clinical innovations, needs, and successes are effectively communicated to the region. Ensures local support to fully execute on clinical improvements. Continually seeks out further opportunities to develop executive skills, knowledge, and behaviors. Supports and leads opportunities for growth and business development.
Putting patients first: Involves the voice of the patient and community, to improve care delivery processes and outcomes. Encourages use of tools for high reliability (leader rounding, bedside rounding, huddles) to gain feedback for improvement. Ensures clinical care is designed locally with the patient and family at the center of focus. Improves service, flow and goal-aligned care to achieve highest outcomes in care delivery.
Makes Healthcare Better: Through consistent focus and highly reliable execution, visibly leads the charge for continuous improvement and learning, delivering progressively better care across the continuum in the ministry/practice/service line. Identifies high potential leaders, fostering and supporting development. Assures compliance with regulatory standards and requirements, professional association standards, PSJH policies, procedures, and medical staff bylaws, rules and regulations, and policies/guidelines.
Engagement of physicians and caregivers: Creates alignment with physicians, providers, and caregivers, to deliver better care for the community. Fosters autonomy and accountability to deliver results. Mentors and coaches core leaders and medical directors to enable success. Assures that medical directors are providing value for patients, organization, and community. Ensures contracts for physicians and medical directors include quality, safety and value incentives. Assures succession plan for self and key medical leaders. Promotes provider alignment and engagement with organizational mission and goals at all levels.
Leads the Charge to Make Healthcare Affordable : Leads the implementation and execution of a portfolio of projects to eliminate waste; streamline and simplify care; and continuously reduce costs while maintaining or improving quality of care. Is a model and champion in building a culture of learning and improvement.
Additionally, the CMO will:
Design and execution of strategic, operational, business development, and quality plans/initiatives that reflect the mission, vision and core values.
Participate in the regional clinical institutes / service lines.
Collaborate through innovation, excellence, and good stewardship to improve the health of our communities.
Be a change leader guiding and mentoring others in the process.
Partner tightly with finance and operations executives for on the job learnings around the business of medicine.
Become a trainer and model for High Reliability, including the Leader Toolbox and educate others on the model.
Demonstrate a working knowledge and practice of the Ethical Religious Directives for Catholic Healthcare. Use the PSJH Ethical Discernment model when examining complex issues or making decisions.
Effectively lead and coach teams of interdisciplinary clinicians and caregivers to achieve improvement and target outcomes.
Involve patients and families voice in care design, process improvement, initiatives and committees.
Demonstrate the courage to make difficult decisions with sensitivity, humility, and understanding.
Display the skills and style to lead a strong team and influence others to achieve essential goals.
Display excellent communication, analytical, financial, project management, and negotiation skills.
Resolve problems in a diplomatic, professional manner, and the willingness to work as a member of a team.
Effectively operate in a collaborative, shared leadership environment.
Maintain a personal presence characterized by a sense of honesty, integrity, and caring, with the ability to inspire and motivate others to promote PSJH’s mission, vision, and values.
Demonstrate a strategic approach to creating solutions and engaging with internal and external partners.
Be results oriented, with the ability to take initiative, be creative, and be flexible in approaching work responsibilities.
Maintain outstanding physician relationship skills, with a proven track record of successfully partnering with physicians to improve the delivery of care.
Leverage information systems and an appreciation for the data that will be required to make meaningful management decisions.
Support implementation of best practices and knowledge in the delivery of whole person care.
Assist in the development of policies and procedures and communication of same.
Attend Community Ministry Board, Medical Executive Committee and the major Professional / Medical Staff Committee meetings to offer guidance, to provide administrative input and support, and to resolve Professional / MedicalStaff / Administrative issues or facilitate a timely resolution as applicable.
Enhance communication and understanding among providers, caregivers, and administration.
Assist in the development, implementation, and optimization of clinical information systems, including EMR, CPOE and advanced clinical support applications.
Facilitate medical staff participation in the operational and strategic planning and execution.
Work with local, regional and system colleagues to refine and implement the Strategic Plan, Clinical Institute, and other priorities, as assigned.
Maintain professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in medicine and hospital / healthcare administration.
Coordinate activities with medical leaders, executive team, and caregivers, as assigned.
Provide direction and oversight for key medical directors and other medical program physician leaders.
Lead/participate on multidisciplinary quality teams that promote excellence in patient care outcomes.
Work with leadership, providers, and staff to foster a data driven approach to care management, quality improvement and patient safety.
Assure effective interface and provider representation in external review organizations (e.g., DOH, The Joint Commission.) activities.
Take a lead role in sentinel event evaluation and response teams.
Assist as needed with case management and medical appropriateness reviews.
Participate with hospital staff, medical staff and quality improvement staff to define and implement quality initiatives.
Review and oversee quality of services from physicians / provider groups providing services under contract to ensure high quality, timely, cost effective, and competitive services.
Serve as an active role model and advocate regarding service excellence (patient experience).
Conduct ongoing and annual review of clinical contracts assuring outcomes and quality standards are met integrating good stewardship principles in management of the contracting function.
Partner tightly with finance and operations executives for on the job learnings.
Attend meetings, as required.
Perform other duties as assigned or requested.
Provide managerial oversight for key departments as requested, e.g. Quality & Risk Management, Medical Staff Services, Infection Prevention, etc.
Partner with and be a resource for the Professional / Medical Staff leadership to improve their level of function and satisfaction.
Required experience and education for this position include:
Doctor of Medicine or Osteopathy degree from an accredited institution, along with Board certification.
Enrollment in Foundations for Catholic Healthcare within the first year of employment, and in Ministry Leadership Formation within the first 2 years of employment.
License to practice medicine (may be from any State).
Minimum of seven years of significant experience as a practicing physician and experience leading clinical quality improvement and medical management functions, as well as physician leadership development and education.
Preferred experience and education for this position include:
Completion of a Master’s degree program in Health Administration of Business Administration or Certificate in Healthcare Management.
Certificate in Healthcare Management.
Experience with Lean, Six Sigma, High Reliability, and/or other process improvement methodologies.
Progressive management experience, culminating in executive leadership experience.
Experience optimizing and implementing clinical information systems.
Experience with regulatory requirements (CMS, NCQA, Joint Commission, Title 22, and others, accreditation processes and standards.
Experience developing and managing a quality improvement program in an HMO, medical group, or hospital setting.
Experience in program development and design of clinical care systems with measurable results.
Recognized expertise in service and clinical quality improvement.
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As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Leadership
Req ID: 318264