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Providence Health & Services Central Services Supervisor in Torrance, California


Providence is calling a ( Full Time/ Day Shift ) Central Services Supervisor at our Providence Medical Institute location in Torrance, CA.

In this position you will:

  • Provide day to day supervision and oversight of the Pre-Access, Scheduling and Refill Center functions for Axminster, PMI and Affiliates.

  • Responsible for the daily routines, work flow and work assignments of the Pre-Access Specialists, Appointment Schedulers, Refill Center Specialists to meet departmental goals.

  • Demonstrate a high level of integrity and innovative thinking and actively contributes to the success of the organization.


Required qualifications for this position include:

  • Minimum three years call center work experience

  • Two years supervisory work experience

  • Excellent customer service and communication skills and training

  • Ability to effectively interact with public and co-workers

  • Working knowledge of computerized registration

  • Ability to recognize issues, set priorities, and take action and/or direction to accomplish established objectives

  • Must have the capacity to manage multiple priorities and tasks which consistently project professional and positive image

  • Must be able to handle stressful situations

  • Must have the ability to efficiently organize work and complete tasks

  • Must have excellent communication and leadership skills

Preferred qualifications for this position include:

  • Working knowledge of Epic Cadence, Resolute, Ambulatory, Eligibility Verification, Windows, Internet Explorer, Microsoft Outlook, Microsoft Work and Microsoft Excel

  • Ability to navigate Health Plan Websites

  • Working knowledge of Epic EMR computerized registration, billing and collection procedures, medical terminology and coding

About the location you will serve:

Providence Health & Services Southern California is further developing its physician integration strategy. Historically, the largest asset has been Providence Medical Institute, a medical foundation that provides administrative and other support services to affiliated medical groups. Providence Medical Institute is expected to grow significantly in the next several years, bringing with it facilities, staff and physician growth to support that objective.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Clinical Lead Supervisor/Manager

Location: California-Torrance

Req ID: 223665